You don't need to know exactly what service you need. A simple description of the problem is a perfectly good starting point.

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Helpful details include:

  • What kind of business you run
  • What data you have, and where it is stored (e.g. spreadsheets, exports from accounting or ePOS software)
  • Is there something about how you currently use your data that is frustrating you, or are you just keen to dig a bit deeper into it
  • Whether you have a deadline in mind

Any information is helpful — there's no wrong way to start the conversation.

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